Autorola Solutions GDPR Privacy Notice
Introduction
Detailed privacy notice for personal information collected by Autorola.
When you and your associates in your company use Autorola software and services, we store and use your personal information. This privacy notice is meant to inform you, the 'data subject', how we use your personal information.
Protection of your personal information is important and we encourage you and your associates to read this privacy notice.
If you have trouble reading this privacy notice or require help to understand it, please contact us support@autorola.com and we will help you the best we can.
We also use cookies. Please see our https://www.autorola.eu/dealer/cookiepolicy.do for details of how we use cookies.
Contact
The company collecting your data, known as the data controller, is:
Data controller
Autorola A/S
Tolderlundsvej 3 E
DK-5000 Odense C
phone: +45 70 20 16 61
mail: support@autorola.com
If you have a complaint regarding the way we treat your information, which we cannot help you with, you should contact the data protection authority:
Data Protection Authority
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Tel. +45 33 1932 00
Fax +45 33 19 32 18
e-mail: dt@datatilsynet.dk
Website: http://www.datatilsynet.dk
Your personal information is protected by law through the General Data Protection Regulation (1)
Foot notes:
(1) REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016
on the protection of natural persons with regard to the processing of personal data and on the free
movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Individuals enquiring about Autorola software and services
When you contact Autorola Solutions to enquire about software and services via i.e. www.autorolagroup.com, your name and contact information is send to the Autorola Solutions. An employee at Autorola Solutions will then get in contact with you to discuss your enquiry. We do this as part of discussing possibities of entering into contracts with new customers.
Your contact information will not be shared with third parties and will be deleted 1 year after your enquiry.
Individuals who are signed up as users to Autorola software and services
Your name and contact information are used to provide access to Fleet Monitor, Order Monitor, VIS and other related Autorola software and services in accordance with contractual agreements with your company.
Your contact information will also be used to send e-mails from Autorola to you, which are meant to facilitate your usage of Autorola software and services.
There are certain cases where we share your personal information, collected when signing up to Autorola software and services, with third parties in order to perform the agreed service. The categories of recipients are:
Unless there is a legal claim we intend to delete, or anonymize, the data collected when being signed up after 2 years after your last login. You and your company have the right to instruct Autorola Solutions to delete your personal data, for example via support@autorola.com. See section "Your rights" below. Please allow a margin of time as we do not check for information to delete every day.
Tracking when using Autorola software and services
Autorola use automated trackers and analysis tools to optimise the user experience and effectiveness of our software and services. This means that we use third party web-site usage trackers that collect anomynous data and provide Autorola with usage and opmisation reports.
Furthermore we use internal software to assess if we can optimize the benefit provided to you. In some cases we contact the customer, you, to inform of and advice on benefit enhancement possibilities.
We use the information and statistics internally in the Autorola concern and do not share these data with third parties beyond what is explained above.
We use third party services to build anonymous statistics for usage of our websites. We also use cookies, please see our https://www.autorola.eu/dealer/cookiepolicy.do for details of how we use cookies.
Individuals using Autorola Service Desk or by other means ask for support
We are always happy to help when you have issues with our software and services. We have a legitimate interest in helping our customers to use our software and services.
We use third party systems for tracking our support requests and the personal information you provide for support purposes might be stored at an external partner.
In cases where you request support for a sub system we might have to share the personal information you provide for support purposes in order to get the required support from our partners.
We will delete, or anonymize, the personal information you provide for support purposes 1 year after your request have been resolved.
Your rights
In accordance with the law you have the following rights in relation to your personal data used by Autorola:
| Right | What it means | Exceptions |
| Right to
erasure ('right
to be
forgotten') | Autorola will delete or anonymize your
personal information when requested. The
deletion of your personal data will be done as
soon as possible within one month of
receiving your request. | Autorola is only obligated to delete your data if Autorola is not obligated by law to keep the information and one of the following applies: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw the consent given for the collection and processing, and where there is no other legal ground for the processing; you object to the processing for direct marketing purposes; your personal data have been unlawfully processed; your personal data have to be erased for compliance with a legal obligation in law to which Autorola is subject; the personal data have been
collected in relation to the
offer of information society
services. |
| Right to
restriction of
processing | Autorola will stop processing your personal
data on your request. | Autorola is only obligated to stop processing your data if one of the following applies:
|
| Right to
rectification | If you find that we have wrong personal
information let us know and we will correct
the information. | |
| Right of access
by the data
subject | It is your right to have a copy of the personal
data Autorola have on you, first time free of
charge. We will provide it digitally unless
requested otherwise. More rules apply for
visibility into your personal data but all the
required information should be covered
above. The copy of your personal data will be
delivered as soon as possible within one
month of receiving your request. | |
| Right to
withdraw
consent | Where our collection and use of your personal
data is based on your consent you can
withdraw that consent at any time by
contracting Autorola. | |
| Right to data
portability | You are entitled to get a copy of your personal
data in a machine readable format. Autorola
can also send it directly to another company
on your request. | Autorola is only obligated to provide your personal data where:
|
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